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What if I have problems connecting to an Android device when running Windows 7?

Kenneth Dorsey
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  • Explanation
    • If GetConfig is started as non-Admin
      • Java and AndroidMgr.exe could run in background as non-admin even if getConfig is restarted as Admin
  • Run getConfig as Administrator
  • If you have problems
    • Validate Java is Running
    • AndroidMgr.exe
      • If not running, manually start
      • "C:\Program Files\TestQuest\Connectivity\Android\AndroidMgr.exe"
    • Try starting GetConfig as Administrator
  • If you have problems
    • Stop processes in Task Manager
      • Java.exe
      • AndroidMgr.exe
    • Run getConfig as Admin
  • If you have problems
    • Restart Machine
    • Run getConfig as Administrator
  • If this doesn't work
    • Send Agent Logger Logs
      • 1. Open "C:\Program Files\TestQuest CountDown\DeviceAccess\Android\AgentLogger.exe" on your system before running GetConfig.
      • 2. Set the logger level to 4.
      • 3. Try to recreate the issue.
      • 4. Copy the data from the Agent Logger window.
      • 5. Paste this data into an email.
      • 6. Email TQSUPPORT@BSQUARE.COM with the data you copied from this Agent Logger window.
      • 7. This should give us better logs if you have an error connecting to the device.

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