It's possible the color depth setting used by the CountDown machine does not match that of the BlackBerry device agent. The BlackBerry agent sends images in 32-bit color; if the CountDown machine is set to anything other than 32-bit color, CountDown cannot interpret the images properly. To view or change the color depth setting on a Windows XP machine, open the Windows Control Panel and select Display to open the Display Properties window (see attachment). Pick the Settings tab and look for "Color quality." If necessary, open the drop-down list and select a 32-bit setting.